WEBINAR
When Conditions Change Daily, Your Paratransit Model Has to Keep Up
Paratransit must evolve from a fragmented, compliance-driven service into a dynamically managed system – where eligibility, operations, staffing, and rider access merge in real time to reduce risk, protect public dollars, and deliver reliable service. Join us for this upcoming webinar on March 26th.
What Dynamic Paratransit Requires
The agencies that succeed won’t just add new tools -- they will modernize how their systems work together across eligibility, operations, staffing, and rider access. Transit Technologies supports this shift through integrated capabilities including:
- IVA for smarter call center operations
- Managed Eligibility for streamlined compliance
- Workforce Management for dispatch and payroll alignment
- The most intuitive and advanced dispatch and routing solutions
The New Reality Agencies Are Managing:
- Demand pressure: aging populations, rising ADA expectations, shifting demand patterns
- Workforce constraints: chronic shortages & overtime challenges
- Funding + oversight: scrutiny on cost per trip, tighter reporting requirements, less tolerance for weak data
The agencies that stay ahead of the changes will stop managing paratransit as an exception and start managing it as a first-class, data-driven system. Transit Technologies delivers a suite of solutions designed to help paratransit operate more efficiently while driving improved rider service.
Live Webinar
The Future of Paratransit: How to Thrive in an Uncertain Era
Join Mike Birch (Transit Technologies) and Adriana Torres (Via Mobility) for a practical conversation on what “dynamic paratransit” looks like in the real world --across eligibility, scheduling, routing, staffing, service performance and call center operations.
How agencies shift from reactive, siloed workflows to a system-level operating model
What “dynamic paratransit” looks like across eligibility, routing, staffing, and rider access
How agencies move from payroll and staffing strain to predictive workforce management
Where automation (IVA) delivers the biggest gains without sacrificing equity or compliance
How eligibility modernization unlocks real-time operations and defensibility
Where integrated systems create measurable outcomes: reliability, risk reduction, reporting
thought leaders
Speakers
Mike Birch
VP, Strategic Accounts, Transit Technologies
25+ years in public transit operations; focused on helping agencies implement solutions that improve service delivery, safety, efficiency, and Client outcomes.
Adriana Torres
Operations Manager, Via Mobility Services
Adriana joined Via in 2019, starting her journey as a reservationist and dispatcher. Her prior experience as a Lead IT Support at IBM equipped her to quickly advance to Call Center Lead. In 2021, she became Via’s Operations Manager. “I find immense joy in giving back to the community and working for Via has allowed me to fuel this passion,” Adriana shares.
DeMarcus Garrett
Executive Director, Detroit Department of Transportation (Paratransit)
As Executive Director of Paratransit for Detroit DOT, DeMarcus has led a significant operational transformation, restoring public trust and dramatically increasing ridership while maintaining strong on-time performance standards. Under his leadership, the program has expanded from approximately 865 daily trips at launch in 2023 to more than 1,800 trips per day today. His focus on accountability, service reliability, and disciplined operational oversight has positioned Detroit as a model for balancing growth with compliance.
Jennifer Kaczmarek
Paratransit Operations Leader, Detroit Department of Transportation
Jennifer oversees day-to-day paratransit operations for Detroit DOT, managing call center performance, contractor coordination, and service quality across a rapidly growing system. With approximately 92 vehicles in service and 15 CSRs managing daily scheduling, her team maintains a 97% on-time performance goal while navigating record demand. Jennifer is leading the agency’s implementation of automation tools, including IVR and IVA, to reduce call strain and improve accessibility while maintaining ADA compliance.
Who should attend
This is for leaders responsible for:
ADA paratransit service delivery and compliance
Daily operations and dispatch performance
Technology, reporting, and defensibility
Compliance leaders
Make paratransit dynamic and defensible.
Transit Technologies helps agencies see and act on all the moving parts of their system — without sacrificing equity, safety, or fiscal responsibility.